Informing your customers

In accordance with legislation, the Recupel contribution must always be clearly stated. This means that your customer must always be able to see the amount of the Recupel contribution each time he buys a product.

  • For household appliances, a Recupel all-in contribution applies:
    This all-in contribution defrays the cost of collecting, sorting, transporting and processing the appliances that are brought back to the container park or to the shop at the time of purchase of a new similar appliance. A part of the contribution also goes towards Recupel’s operations and communication (reporting, monitoring companies, ...).
    Since 1 July 2008, the term ‘visible fee’ is filled in for household appliances, for the purpose of maximum simplification.
    On invoices: importers/manufacturers continue to charge the contribution separately to distribution, and they always state this on a separate line on the invoice. As a distributor, you charge the net contribution to the consumer and clearly inform him about the amount of the contribution that he is paying. For this, you can use the form that you request via the online order form ('Documentation' category).
    On publications (folders, price tags, ...): if you, as a distributor, choose to no longer state the Recupel contribution separately in your publications, use the phrase 'Recupel included'.
    Note: maximum transparency is essential, and the consumer must be able to consult the Recupel contributions at all times.
  • For all professional appliances, an administrative contribution applies when the appliance is brought onto the market.
    This administrative contribution covers reporting and administrative costs. For most appliances with an administrative contribution, a retroactive declaration starting from 1 July 2005 is in force. This is an informative declaration; for most professional product categories, the invoicing of the administrative contribution starts from the declaration of January 2007. You cannot re-claim this administrative contribution.
    For professional appliances, the current 'Recupel included' rule remains in force.