Privacy & Cookie Policy
1. Definitions
Legislation on the Processing of Personal Data is taken to mean (i) EU Data Protection Directive (Directive 95/46/EC) of 25 October 1995 or any other implementing or related national legislation, (ii) EU Privacy and Electronic Communications Directive (Directive 2002/58/EC) of 12 July 2002 or any implementing or related national legislation, (iii) Commission Regulation (EU) 611/2013 of 24 June 2013 on the measures applicable to the notification of personal data breaches under Privacy and Electronic Communications Directive 2002/58/EC of the European Parliament and of the Council, (iv) Commission Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC as of 25 May 2018, and (vi) any other applicable legislation, present or future, with regard to or having an impact on privacy and the processing of personal data.
2. Identity and contact details of the controller
2.1. The protection of your privacy and personal data is one of Our top priorities. This Privacy Policy describes how we process your personal data on Our website www.recupel.be and for the purposes of direct marketing.
2.2. Recupel VZW (“We” or “Us”, or “Our”) is a Belgian company with its registered office at 1030 Schaerbeek, Boulevard Auguste Reyerslaan 80 and registered with the Crossroads Bank for Enterprises under the number 0473.923.093. Our contact details are published on Our website www.recupel.be.
2.3. We fit the definition of ‘quality controller’ as included in the Legislation on the Processing of Personal Data, as regards the processing of your personal data for the purposes stated in this Privacy Policy.
3. Personal data
The following personal data will be processed:
Your contact information (name, address, e-mail address, telephone number, etc.) .
4. Purposes of the processing
4.1. Your personal data will be processed for the following purposes:
- To answer questions you have submitted via the online contact form, chat or e-mail;
- Sending information on Our services.
The purposes of the processing of personal data through cookies are described later in this Privacy and Cookie Policy. - Participation in a competition organised by Us (more information at point 12).
4.2. We will process your personal data only for the purposes for which they are collected. You will be informed in advance if We intend to process your personal data for purposes other than those listed in this Privacy Policy.
5. Legal grounds
You will be asked to consent to the legitimate processing of your personal data for the above-mentioned purposes. Ticking the box “I AGREE” or any similar solution that is implemented implies your acceptance. You have the right at all times to withdraw your consent. This withdrawal will not affect the lawfulness of any processing of personal data carried out before your consent was withdrawn.
6. Receivers of personal data
6.1. We are entitled to share your personal data with Our affiliated companies, suppliers and partners solely for the purposes listed under article 4 of this Privacy Policy, etc.
6.2. We are entitled to share your personal data with third parties who perform services for Us, including but not limited to IT service providers.
6.3. We are also entitled to share your personal data with third parties if required by law or court order. .
6.4. In case of a partial or complete reorganisation of Our company we are also entitled to share your personal data with (non-)affiliated third parties.
7. Transmission of personal data
We will only process your Personal Data within the European Economic Area.
8. Retention period
Your personal data will be stored (i) as long as you or your business continue to use Our services, (ii) as long as necessary to fulfil the above-mentioned purposes, or (iii) as long as storage of your personal data is required by law. In any case your personal data will be removed two (2) years after the expiry of the above-mentioned periods.
9. Your rights
9.1. In accordance with the stipulations of the Legislation on the Processing of Personal Data you have the right (a) to obtain access to, rectify or erase your personal data, (b) to obtain restriction of the processing of your personal data or object to the processing of your personal data, (c) to obtain your personal data in a structured, common and machine-readable format and (d) to lodge a complaint with the supervisory authority (The Data Protection Authority, www.dataprotectionauthority.be).
9.2. The rights listed above can be exercised by using our contact form or via a similar technical solution that is implemented on the website.
10. Modifications to this privacy policy
We reserve the right to adjust this Privacy Policy at any given time. All modifications to this Privacy Policy will be announced and you will be asked for your consent pursuant to the stipulations of article 5.1 of this Privacy Policy if said modifications alter the purpose of the processing.
11. Chatbot
Recupel is not liable for damages resulting from incomplete or incorrect information distributed by the Chatbot. If you wish to obtain certainty about your questions, please contact Recupel through the contact form.
12. Contests
Recupel organises contests on a regular basis in which natural persons can participate.
To make participation in these competitions and their organization possible, Recupel processes certain personal data. The following personal data may be processed in this context:
- First and last name
- E-mail address
- Language
- Telephone number
- Mailing address
- Visual material (photographs, videos)
- Information about the employer
This data will only be processed to register natural persons as participants, to communicate about their participation in the competition, to communicate about the winner(s) of the competition and possibly to deliver the prizes to the winner(s).
If there is a public communication of the results of the competition, explicit consent will be requested from the participant(’s) at the time of entry into the competition.
The personal data that Recupel receives in the context of this competition will be deleted after the competition has ended and the prizes have been distributed, or at the latest 3 months after the end of the competition and the distribution of the prizes.
The participant's rights may be applied in accordance with point 9 of this privacy policy. However, it is possible that the competition rules specify an additional (email) address in order to exercise these rights.
Any participant who requests the deletion of his/her data during the course of the competition accepts that his/her participation is automatically terminated as a result.
13. Cookies
This website uses cookies. We use cookies to personalise content, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
Cookies are small text files that can be used by websites to make a user's experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Please state your consent ID and date when you contact us regarding your consent.
Your consent applies to the following domains: www.recupel.be
Your current state: Allow all.
Your consent ID: DY3EF8DbTA1GHUwytcPMnTSVdoc6IItSP0e5okJGxuUzgiUv50TRNw==Consent date: Thursday, January 4, 2024 at 12:09:09 PM GMT+1
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Cookie declaration last updated on 12/28/23 by Cookiebot:
Necessary (23)
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Name | Provider | Purpose | Expiry | Type |
---|---|---|---|---|
__cfruid | Zendesk | This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. | Session | HTTP Cookie |
__RequestVerificationToken | www.recupel.be | Helps prevent Cross-Site Request Forgery (CSRF) attacks. | Session | HTTP Cookie |
__zlcid | Zendesk | This cookie is necessary for the chat-box function on the website to function. | Session | HTTP Cookie |
__zlcstore [x2] | www.recupel.be Zendesk | This cookie is necessary for the chat-box function on the website to function. | Persistent | HTML Local Storage |
_cfuvid | Zendesk | This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. | Session | HTTP Cookie |
_GRECAPTCHA | recupel.be | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | 180 days | HTTP Cookie |
1.gif | Cookiebot | Used to count the number of sessions to the website, necessary for optimizing CMP product delivery. | Session | Pixel Tracker |
ARRAffinity | Azure | Used to distribute traffic to the website on several servers in order to optimise response times. | Session | HTTP Cookie |
ARRAffinitySameSite | Azure | Used to distribute traffic to the website on several servers in order to optimise response times. | Session | HTTP Cookie |
ASP.NET_SessionId [x2] | recupel.be www.recupel.be | Preserves the visitor's session state across page requests. | 1 day | HTTP Cookie |
AWSALBCORS | Zendesk | Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. | 7 days | HTTP Cookie |
ci_session | faqbot.co | Preserves users states across page requests. | 1 day | HTTP Cookie |
CONSENT [x2] | YouTube | Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. | 2 years | HTTP Cookie |
CookieConsent | Cookiebot | Stores the user's cookie consent state for the current domain | 1 year | HTTP Cookie |
dstny_session | chatbot.dstny.be | Maintain the continuity for the chatbot sessions | 1 day | HTTP Cookie |
rc::a | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | Persistent | HTML Local Storage | |
rc::c | This cookie is used to distinguish between humans and bots. | Session | HTML Local Storage | |
test_cookie | Used to check if the user's browser supports cookies. | 1 day | HTTP Cookie | |
XSRF-TOKEN | chatbot.dstny.be | Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. | 1 day | HTTP Cookie |
ZD-suid | Zendesk | Unique id that identifies the user's session. | Persistent | HTML Local Storage |
Preferences (5)
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Name | Provider | Purpose | Expiry | Type |
---|---|---|---|---|
__zlcstore | Zendesk | Necessary for the functionality of the website's chat-box function. | Session | HTTP Cookie |
faqbot_uid | chatbot.dstny.be | Allows the website to recoqnise the visitor, in order to optimize the chat-box functionality. | Session | HTTP Cookie |
maps/gen_204 | Used in context with the website's map integration. The cookie stores user interaction with the map in order to optimize its functionality. | Session | Pixel Tracker | |
Recupel_language | recupel.be | Store your language preference to redirect each visit to the selected language | 1 day | HTTP Cookie |
ZD-store | Zendesk | Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user. | Persistent | HTML Local Storage |
Statistics (5)
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Name | Provider | Purpose | Expiry | Type |
---|---|---|---|---|
_ga | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years | HTTP Cookie | |
_ga_# | Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. | 2 years | HTTP Cookie | |
newUser | recupel.be | Registers a unique ID to keep statistics | 1 day | HTTP Cookie |
td | Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. | Session | Pixel Tracker | |
ZD-buid | Zendesk | Unique id that identifies the user on recurring visits. | Persistent | HTML Local Storage |
Marketing (44)
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
Name | Provider | Purpose | Expiry | Type |
---|---|---|---|---|
#GUID#23 | www.recupel.be | Pending | Session | HTTP Cookie |
__zlcmid | Zendesk | Preserves users states across page requests. | 1 year | HTTP Cookie |
_fbp | Meta Platforms, Inc. | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | 3 months | HTTP Cookie |
_gcl_au | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. | 3 months | HTTP Cookie | |
ads/ga-audiences | Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. | Session | Pixel Tracker | |
IDE | Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. | 1 year | HTTP Cookie | |
LAST_RESULT_ENTRY_KEY [x2] | YouTube | Used to track user’s interaction with embedded content. | Session | HTTP Cookie |
lastExternalReferrer | Meta Platforms, Inc. | Detects how the user reached the website by registering their last URL-address. | Persistent | HTML Local Storage |
lastExternalReferrerTime | Meta Platforms, Inc. | Detects how the user reached the website by registering their last URL-address. | Persistent | HTML Local Storage |
LogsDatabaseV2:V#||LogsRequestsStore | YouTube | Pending | Persistent | IndexedDB |
nextId [x2] | YouTube | Used to track user’s interaction with embedded content. | Session | HTTP Cookie |
pagead/landing | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. | Session | Pixel Tracker | |
remote_sid | YouTube | Necessary for the implementation and functionality of YouTube video-content on the website. | Session | HTTP Cookie |
requests [x2] | YouTube | Used to track user’s interaction with embedded content. | Session | HTTP Cookie |
ServiceWorkerLogsDatabase#SWHealthLog | YouTube | Necessary for the implementation and functionality of YouTube video-content on the website. | Persistent | IndexedDB |
TESTCOOKIESENABLED [x2] | YouTube | Used to track user’s interaction with embedded content. | 1 day | HTTP Cookie |
VISITOR_INFO1_LIVE | YouTube | Tries to estimate the users' bandwidth on pages with integrated YouTube videos. | 180 days | HTTP Cookie |
VISITOR_PRIVACY_METADATA | YouTube | Stores the user's cookie consent state for the current domain | 180 days | HTTP Cookie |
YSC | YouTube | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Session | HTTP Cookie |
yt.innertube::nextId [x2] | YouTube | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Persistent | HTML Local Storage |
ytidb::LAST_RESULT_ENTRY_KEY [x2] | YouTube | Used to track user’s interaction with embedded content. | Persistent | HTML Local Storage |
YtIdbMeta#databases [x2] | YouTube | Used to track user’s interaction with embedded content. | Persistent | IndexedDB |
yt-remote-cast-available [x2] | YouTube | Stores the user's video player preferences using embedded YouTube video | Session | HTML Local Storage |
yt-remote-cast-installed [x2] | YouTube | Stores the user's video player preferences using embedded YouTube video | Session | HTML Local Storage |
yt-remote-connected-devices [x2] | YouTube | Stores the user's video player preferences using embedded YouTube video | Persistent | HTML Local Storage |
yt-remote-device-id [x2] | YouTube | Stores the user's video player preferences using embedded YouTube video | Persistent | HTML Local Storage |
yt-remote-fast-check-period [x2] | YouTube | Stores the user's video player preferences using embedded YouTube video | Session | HTML Local Storage |
yt-remote-session-app [x2] | YouTube | Stores the user's video player preferences using embedded YouTube video | Session | HTML Local Storage |
yt-remote-session-name [x2] | YouTube | Stores the user's video player preferences using embedded YouTube video | Session | HTML Local Storage |
zte# | Zendesk | Saves a Zopim Live Chat ID that recognises a device between visits during a chat session. | Session | HTTP Cookie |