FAQ - Logistics : collection and recycling of EEE

A collection can be requested for at least 8 pieces of large white goods (household appliances) and/or refrigerators and freezers.

Do you want to be a Collection Point? Click here and follow the instructions.

For questions regarding the processing of batteries, we recommend you contact the company Bebat.

In the LOGIN button, choose the option 'Forgot your password?' under OPERATIONS. You can reset your password using your user name. If you don't know what your username is? Click on 'Forgot user name' and enter your e-mail address. This will allow you to save all your data. You will receive your username and password via e-mail and you can use them to log in. 

If you want to consult the collection conditions, you can find them on this web page.

Recupel organises the collection of your filled receptacles (box pallet, cardboard bin, bulb box, etc.) free of charge.

If you want to register as a collection point at Recupel, we ask you to click on the following web page.
Register here with your Belgian VAT number.
You will then receive a password and a username with which you can log into the logistics application to register a transport request.

The transport company has a period of 3 working days to carry out a collection request.

Re-usable electrical and electronic appliances can be given to a partner re-use shop or a recycling workshop. Please contact the re-use centre in your neighbourhood.
The goods can either be taken to the re-use centres or their teams will collect these goods at your home on request.
Afterwards, each product group follows its own path through the re-use centre. Eventually, after possible repair, it can be sold at a reduced price via the re-use centre.
Appliances that cannot be repaired and therefore can no longer be sold are processed in an environmentally friendly way in cooperation with Recupel. You can find a re-use centre in your neighbourhood by entering your postcode in the second column at: https://www.recupel.be/en/where-to-go/# Then click on" search for a re-use shop" and you will be redirected to a map where you can find all the re-use centres in your area.

A collection can be requested when your pallet boxes are at least 80% filled.

Recupel does not collect household appliances from homes. Private individuals can take their discarded electrical items to the container park / recycling workshop / recycling point / a company when buying similar new appliances (‘take-back obligation’ for the retailer). You can also find collection points for end-of-life electrical appliances and/or light bulbs by entering your post code on this page. You will then be directed to a map showing all the collection points in your area.

In case of any damage, please contact Recupel on 0800/11 539. The collection point must ensure that the receptacles are used with the necessary care. Recupel can claim a compensation in the case of loss or damage,

The containers for storing electrical appliances and light bulbs (bin, pallet boxes, box for light bulbs) are owned by Recupel. Recupel makes them available free of charge. The collection point must ensure that they are stored in a dry place, not exposed to rain.

Pallet boxes for the collection of WEEE must be filled and collected once every 3 months or 4 times a year.  If this volume can’t be reached, Recupel will aim for a single collection (once a year). 

If you have a Recupel Point for small electrical appliances and/or light bulbs, you are registered with Recupel as a collection point. When the unit is fully loaded, you can request a collection. You can call 0800/15 880 or send an email to vol@recupel.be. Be sure to mention your address and the fraction (electrical appliances, light bulbs or fluorescent tubes) involved.

On the home page of the website, select ‘LOGIN’ at the top.
Then click on ‘login’ under ‘Operations’.
In the menu, select ‘Request a WEEE transport’.

Then fill in the screen below based on 8 steps:

    Step 1: Check your address.

    Step 2: Uncheck those times when the driver can’t come (Note: unchecking days can extend the collection period).

    Step 3: Fill in ‘Number of pick-ups’.

    Step 4: Automatically the same number appears under ‘Number of deliveries’ (with the exception of pick-up per piece).

    Step 5: You can change the number of ‘Number of deliveries’, but then you have to enter the reason under ‘Extra information’.

    Step 6: You can still add information for the transport company (e.g. when collecting ask for person X, pick up at door X, call in advance the number X, etc.).

    Step 7: Click on ‘Send’. You can ignore the 'warnings'.

    Step 8: You continue until you see a transport number on the screen. As a contact person, you will also receive an email with a transport number confirming your request.

The certificate for the processing of material can only be issued by a recognised processor , which has started work on the dismantling.

It is not up to Recupel to issue this document.

Recupel can, however, confirm in a letter that all environmental regulations are strictly complied with in the recycling of WEEE. 

The collection points registered with Recupel, which submit a transport request, will receive a pick-up form that confirms that appliances were taken back. 

This pick-up form will be handed over by the transporter at the time of pick-up. 

Recupel can also confirm this pick-up through its computer system, once the transporter has confirmed the pick-up. 

The authorities accept that the pick-up forms signed by the transporter are kept by the collection point and are recorded in the waste material log as proof of removal and processing of WEEE.