Once your query is registered, we will visit you within 3 working days. Weekends and public holidays therefore do not count as working days.
Tips
- Limit your number of trips by having the electro-appliances collected in larger quantities.
- Then you get an optimisation fee on top of the distribution fee. The conditions of these fees are described in the distribution contract.
How do you request a collection time, consult the status of your request, adjust the collection address or chang your data? You can do this in a click via your access to the logistics platform. Your secure page contains all your company's data.
You forgot your password, now what?
- At LOGIN, select the "forgot password" option under LOGISTICS.
- Now reset your password via your user name.
- Forgot your user name? Click on "Forgot user name" and enter your e-mail address. This allows you to retrieve all your data.
- You will receive your username and password via e-mail and log in with it.
How do I apply for a collection of discarded electricals and light bulbs?
Follow the following steps and we will come to you for a free collection.
- Choose "LOGIN" at the top
- "Click on "Logistics" and log in
- Choose "Request a WEEE transport" in the menu
- "Fill in the screen below :
- Check your address
- Uncheck the time when the driver can NOT come by (Note: this may extend the collection period)
- Fill in "Number of receptacles, pallet boxes and/or containers to be collected".
- The same number will automatically appear under "Number to be delivered" (except for collection by piece).
- If required, change "Number to deliver" and give the reason under "Additional information"
- If necessary, add information for the carrier (e.g. when collecting, ask for person X, collect at port X, call in advance at number X, etc.)
- Click on 'Send'. You can ignore the 'warnings'.
- Continue until you see a transport number appear on the screen. As a contact, you will receive an e-mail with a transport number for confirmation.
When requesting a collection, you automatically agree to our collection conditions. You can find those here.
What are the collection conditions?
As a Recupel Point, do you want to request a collection via the 'Logistics' plateform? Then you must confirm at the first request that you comply with the contractual collection conditions. You can read what they are here.
